Queue management tool helps customers reduce wait times, streamline communication, and satisfy customer needs.
We have developed a ticket and queue management tool for our client in Singapore. This queue management tool helps for many industries like event management, retail, and entertainment industries. In the pandemic, today's new age consumers more than ever use various channels to compare to buy products and services.
This is a simple web based tool to manage queues and tickets. The tool provides a console for the users to manage customers in a queue. For example in a bank, or at a clinic. Each customer is allocated a ticket ID upon registration. And the ticket is auto allocated to the next available counter. Customers also receive an SMS when it’s their turn to show up on the counter. There is also a real time display screen that keeps updating as to which counter the customer has to report.